Your options if plans change & order rules
We understand these are uncertain times and want to make sure you feel confident about your options if your plans change.
I. GENERAL PROVISIONS
The rules of the INTERLUX TRAVEL online shop (hereinafter referred to as the “Shop”) (hereinafter referred to as the “Rules”) shall apply to the Customer at the time of placing an order in the INTERLUX TRAVEL Shop.
INTERLUX TRAVEL has the right to modify the Rules of the Shop. When the Customer makes a purchase in the Shop, the Rules in force at the time of placing the order shall apply (to be indicated at the time of the order).
The Customer shall not be able to place an order for services in the INTERLUX TRAVEL Shop unless he/she is familiar with the Rules of the Shop. In all cases, the Customer shall be deemed to have read and accepted the Terms and Conditions if, prior to ordering the Services, he/she confirms his/her acceptance of the Terms and Conditions by clicking on “I AGREE”. In cases where the Customer does not accept all or part of the Terms and Conditions, he/she must not place the order electronically with INTERLUX TRAVEL, otherwise the Customer shall be deemed to have read and accepted all of the Terms and Conditions of the Shop unconditionally.
INTERLUX TRAVEL shall be exempt from any liability in the event that damages are incurred as a result of the Customer’s failure to consult the Shop Rules, despite having been given the opportunity to do so, in the light of the recommendations made to him and his obligations.
If the Customer wishes to receive information communications from INTERLUX TRAVEL, the Customer shall be given the opportunity to opt-in to receive such communications.
A cookie is a small text file that is sent to and temporarily stored on the device of each person who visits the website from which the website is accessed. On your next visit to the website, your browser will read the cookie and transmit the information back to the website or item. The information collected by cookies on the website helps to identify the visitor to the website, to store the history of the visit to the website and to adapt the content accordingly. Cookies on INTERLUXTRAVEL.lt are used to:
To ensure consistent functionality of the website
To ensure the functionality of the basket of services
To remind you of the items you like
To collect statistics on the website’s trafficTo delete all cookies stored on your computer, please refer to the instructions of the manufacturer of the browser you are using, which you can find by clicking “Help” in the browser menu.Note: Deleting our cookies will prevent you from using some of the features of our website.
When ordering services, the Customer must provide the personal data necessary for the delivery of the goods: name; surname; address, personal document number, date of expiry of the personal document, mobile phone number used in hotel or airline reservation systems, and any other data necessary for the execution of the service. INTERLUX TRAVEL confirms that such data will be used exclusively for the purpose of booking the service. INTERLUX TRAVEL undertakes not to disclose such information to third parties, except to INTERLUX TRAVEL’s partners in the provision of reservation services or other services related to the placement or execution of the Customer’s reservation. Any other exceptions to the disclosure of the Customer’s personal information to third parties shall in all cases be agreed with the Customer. In all other cases, any disclosure of the Client’s personal data to third parties may only be made in the cases provided for in the General Data Protection Regulation 2016/679 (EU) and the legislation of the Republic of Lithuania.
When ordering services in the Shop, the Customer undertakes to protect and not to disclose his/her login data to anyone. At the same time, the Customer confirms that he/she is of legal age and has the right to order services from the INTERLUX TRAVEL Shop. In the event that the Customer discloses his/her login details, INTERLUX TRAVEL shall be exempt from any liability in this respect.
By reading the Terms and Conditions, the Customer acknowledges that he/she is aware that cookies (files sent from a web server) will be placed on his/her computer when browsing the INTERLUX TRAVEL Shop.
INTERLUX TRAVEL confirms that it aims to use the most advanced technologies to protect the personal data of its Customers.
III. ORDERING PROCEDURE AND CONDITIONS
The Customer shall select the services he/she likes by visiting the Shop’s website. On the basis of his/her choice, a shopping cart is formed.
Once the shopping cart has been created, the Customer shall enter the data necessary for the implementation of the selected services: his name, address, telephone number, identity document number, the expiry dates of the identity documents used to perform the services, the telephone number and any additional information that may be relevant for the implementation of the service. INTERLUX TRAVEL confirms that the data provided by the Customer will be used exclusively for the purposes of the sale and implementation of the services, in compliance with the General Data Protection Regulation No. 2016/679 (EU), and the statutory requirements of the Republic of Lithuania for the protection of personal data.
The Customer must then choose one of the available payment methods in the INTERLUX TRAVEL Shop (see Section IV of the Terms and Conditions for more details). The Customer also confirms that he/she agrees to the time of completion of the service, either by the time chosen or by the time set.
In the last window, all the data provided by the Customer is generated and, before confirming it, the Customer must make sure that the data provided is correct and corresponds to his/her preferences. The Customer has the opportunity to correct any incorrect data before sending the order to INTERLUX TRAVEL. The Customer shall also be given the opportunity to correct the personal data necessary for the implementation of the services after the order has been placed. The Customer shall not be given the opportunity to confirm the order until he has indicated that he has read and accepted the INTERLUX TRAVEL Shop Rules. In the event that the Customer has not read the Terms and Conditions of the Shop prior to selecting the services, the Customer must do so before confirming his/her order and the data contained therein.
Once the Customer has confirmed the order, it shall be sent to INTERLUX TRAVEL. The order shall be deemed to have been placed from the moment it is received by INTERLUX TRAVEL. However, such reservation shall only be deemed to be fulfilled from the moment INTERLUX TRAVEL receives confirmation from the bank of the Customer’s choice (in the case of online banking) of payment for the services; in the case of bank transfer, the reservation shall be deemed to be fulfilled upon receipt of the Customer’s payment – the reservation shall be deemed to be fulfilled as from the moment the Customer confirms his/her order in the INTERLUX TRAVEL Shop.
Once the Customer has placed the booking, the INTERLUX TRAVEL system automatically sends the Customer an email indicating the services booked and the details provided by the Customer.
When INTERLUX TRAVEL receives notification from the bank that the Customer has made a payment order for the purchase of services from the Shop, a notification will be sent to the Customer’s e-mail address. The moment of receipt of the notification from the bank shall be deemed to be the moment of confirmation of the reservation between the Customer and INTERLUX TRAVEL.
The reservation made by the Customer shall be stored in INTERLUX TRAVEL’s database in accordance with the requirements of the legislation in force in the Republic of Lithuania regarding the retention period of such data.
In all cases, the Customer shall be deemed to have read and unconditionally accepted all the Terms and Conditions of the Shop, as well as all other terms and conditions attached to the order, by placing the order.
IV. GUARANTEES AND PRICING OF SERVICES
A description of each service is generally set out for each service in the Shop.
INTERLUX TRAVEL indicates, and the Customer acknowledges that he/she is aware, that the description of the services listed in the Shop, the services not included and included, the remarks may be changed by informing the Customer by e-mail.
The Customer agrees that when he places an order electronically in the Shop, he undertakes to pay for the services at the price indicated in the order.
The prices in the Shop and in the order shall be quoted in the official national currency including VAT.
INTERLUX TRAVEL sells the services in accordance with the conditions set out in the order. In the event that the services delivered to the Customer do not comply with certain requirements of the order, the Customer agrees to notify INTERLUX TRAVEL immediately by telephone or e-mail, and INTERLUX TRAVEL undertakes to take all necessary steps to remedy the existing deficiencies, provided that such deficiencies are due to the fault of INTERLUX TRAVEL or of any third parties acting on its behalf. If INTERLUX TRAVEL fails to remedy the deficiencies within a reasonable period of time agreed with the Client, the Client shall be entitled to assert his/her rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.
INTERLUX TRAVEL’s obligations in relation to the services:
6.1 In cases where a certain period of time is set for the implementation of the service in respect of specific services, INTERLUX TRAVEL undertakes to sell such services to the Customer in such a way that the Customer has a realistic opportunity to use the services before the expiry of the shelf life of the services.6.2 INTERLUX TRAVEL undertakes to arrange the services of the appropriate quality and in accordance with the requirements set out in the booking.6.3 INTERLUX TRAVEL undertakes to provide the Customer with the quantity of services specified in the booking. INTERLUX TRAVEL shall not be liable in cases where the quantity of services is not accurate due to incorrect information provided by the Customer in the order placed with INTERLUX TRAVEL.6.4. INTERLUX TRAVEL shall, in all cases, provide the Customer with a range of services that meet the criteria set out in the Order.
6.5 In cases where the Booking provides for a set of services, INTERLUX TRAVEL undertakes to provide all the services included in the set.
6.6 The services are organised by sending a travel memo to the e-mail address indicated by the client.
V. PAYMENT PROCEDURES AND TERMS
The Customer shall pay for the services ordered in one of the ways indicated in the INTERLUX TRAVEL Shop: by bank transfer, using his/her online bank.
The Customer undertakes to pay for the services ordered immediately. Otherwise, the Customer loses the right to claim for violation of the terms of delivery of the services, since the service ordered by the Customer shall only be formed after INTERLUX TRAVEL has received payment for the service.
VI. CANCELLATION OF THE SERVICE
The Customer shall be given the opportunity to withdraw from the service in accordance with the clauses of the conditions of the contract for the provision of tourist services.
The Customer shall exchange the service or receive a refund by completing the prescribed form in the e-mail sent by INTERLUX TRAVEL, which must specify the trip to be refunded, the amount, the reason and the Customer’s bank account.
In the event of a change of services and the price difference resulting from such change, the Customer must pay INTERLUX TRAVEL the price difference.
In cases where INTERLUX TRAVEL does not have the possibility to change the service, the amount paid shall be refunded to the Client.
During promotions and sales, special conditions are applied for the refund of services, and the Customer agrees to the special refund conditions by reading the Terms and Conditions.
VII. OTHER PROVISIONS
All notifications to INTERLUX TRAVEL must be made by e-mail to the Customer Service Department (see the “Contact” section of the Shop for contacts).
The contract between the Customer and INTERLUX TRAVEL shall be concluded and sent to the e-mail address indicated by the Customer and shall be executed in the official language.
You may submit a request/complaint regarding a service purchased on our website to the State Consumer Rights Protection Authority (Vilniaus g. 25, LT-01402 Vilnius, e-mail: firstname.lastname@example.org, tel. 8 5 262 67 51, fax. 8 5 279 466, on the website www.vvtat.lt), as well as to the territorial units of the State Consumer Rights Protection Service in the regions, or by filling in the request form on the EGS platform http://ec.europa.eu/odr .